License Server installation hangs on win2k3 server…

February 7, 2012

Yesterday I was installing the latest release of Citrix License server (11.9) in a virtual lab but the installation hanged at “Please wait while setup wizard installs…”

I was using a Windows Server 2003 virtual machine (x86) with SP2 and investigating this problem, the logs show that the error is due to an incomplete patching of the operating system. In fact, the setup invokes the sc.exe (Service Control Manager) command specifying the parameter sidtype, which is supported only from a specific patch, if none the installation hangs.

The solution is pretty trivial, proceeding with the installation of high priority patches, especially KB956572, which alone allows proper installation of the license server.
Obviously it is assumed that in a production environment critical patches are regularly passed, but it can happen that test or personal lab environments may include machines without some updates, in which case you can have these nasty surprises.
As you can see reading this article in the Citrix Forum this issue impacts versions of Windows Server 2003 both 32 and 64 bits.

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